Frequently asked questions

At Nature Luxe, we believe true beauty begins with balance — where science and nature work in harmony to restore the body from within. This space was created to help you understand how our products support your journey toward renewal, vitality, and self-care.

Here, you’ll find answers to the most common questions about our natural formulas, daily routines, and wellness philosophy — all designed to help you feel radiant, confident, and naturally whole again.

Where are orders shipped from?

All Nature Luxe products are shipped directly from our U.S.-based fulfillment center to ensure product freshness and fast delivery.

How long will my order take to arrive?

Processing Time: 1–3 business daysU.S. Shipping: 5–8 business daysCanada & Europe: 7–10 business daysAustralia, NZ & Asia: 7–10 business daysYou’ll receive a tracking link by email as soon as your order ships.

Do you offer international shipping?

Yes, we ship worldwide. Some products (like topical serums) may have restrictions depending on your country’s import regulations.

What if my package is delayed or lost?

If your order hasn’t arrived within the expected timeframe, please contact our support team. We’ll help track it or send a replacement if confirmed lost.

What if my product arrives damaged or incorrect?

Please contact us within 30 days of receiving your order and include photos of the issue. We’ll send a free replacement or a full refund once verified.

Do you accept returns for opened products?

For safety and hygiene reasons, we cannot accept returns for opened or used products. However, we gladly replace or refund any item that arrives damaged, defective, or incorrect.

Can I change or cancel my order after purchase?

Once an order is processed, we begin fulfillment immediately and cannot make changes or cancellations. Please double-check your shipping information before confirming your order.

Do you offer refunds or returns?

We only accept refund requests for items that arrive damaged or defective. If your order was damaged during shipping, please contact our support team within 7 days of delivery with a clear photo of the damaged item and your order number. Once verified, we’ll process a refund promptly.

Still Have Questions?

Reach out to our friendly support team anytime at support@natureluxe.com — we’ll be happy to help.